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Privacy Policy

Last updated: 1 May 2026

This Privacy Policy explains how Senna Escalators Ltd ("we", "us", "our") collects, uses, and protects your personal data when you visit sennaescalators.co.uk or contact us. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Senna Escalators Ltd is the data controller for personal data collected through this website.

  • Company: Senna Escalators Ltd
  • Address: 11 Glenthorne Road, Suite 206, Britannia House, London, W6 0LH
  • Email: info@sennaescalators.co.uk

2. What Personal Data We Collect

We collect the following personal data when you submit our contact form:

  • Full name
  • Email address
  • Phone number
  • Company name (optional)
  • Service enquiry type
  • Message content

We also collect standard technical data automatically when you visit our website, including IP address, browser type, pages visited, and referring URL (via server logs).

3. How and Why We Use Your Data

We process your personal data for the following purposes and on the following lawful bases under UK GDPR Article 6:

PurposeLawful Basis
Responding to your contact form enquiryLegitimate interests (Article 6(1)(f))
Providing a quote or service informationPre-contractual steps (Article 6(1)(b))
Complying with legal obligationsLegal obligation (Article 6(1)(c))
Website security and fraud preventionLegitimate interests (Article 6(1)(f))

We do not use your data for automated decision-making or profiling.

4. Cookies and Similar Technologies

This website uses only strictly necessary technical cookies required for the site to function (e.g. reCAPTCHA for spam prevention). We do not use analytics, advertising, or tracking cookies. No cookie consent banner is required for strictly necessary cookies under PECR.

Google reCAPTCHA is used on our contact form to prevent spam. Its use is subject to Google's Privacy Policy.

5. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share it with:

  • Google LLC — reCAPTCHA spam prevention (data may be processed in the USA under Standard Contractual Clauses)
  • Amazon Web Services (AWS) — website hosting infrastructure (EU/UK data centres)
  • Google (Gmail SMTP) — email delivery of contact form submissions

All third-party processors are bound by data processing agreements and appropriate safeguards.

6. International Transfers

Some of our service providers (Google, AWS) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the ICO, or adequacy decisions.

7. How Long We Keep Your Data

  • Contact form enquiries: Retained for up to 2 years from the date of enquiry, or as long as necessary to fulfil the purpose
  • Server logs: Retained for up to 90 days for security purposes

After the retention period, data is securely deleted.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access — request a copy of the data we hold about you
  • Right to rectification — request correction of inaccurate data
  • Right to erasure — request deletion of your data ("right to be forgotten")
  • Right to restrict processing — request we limit how we use your data
  • Right to data portability — receive your data in a structured, machine-readable format
  • Right to object — object to processing based on legitimate interests

To exercise any of these rights, contact us at info@sennaescalators.co.uk. We will respond within one calendar month.

9. How to Complain

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

We would appreciate the opportunity to address your concerns before you contact the ICO.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include HTTPS encryption, server-side rate limiting, and input validation on all form submissions.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions or to exercise your rights, contact us at: